At Victoria Homecare, we have been providing exceptional person-centred care for over 7 years. Our family owned company is fully regulated by the Care Quality Commission The health and happiness of our service users is our number one priority, and we work hard to make certain that our professionally trained Care assistants offer you the service you need to maintain your independence, at home, surrounded by the things you know and love. We work with you to make sure the care we deliver is as individual as you are.

We endeavour to provide you with a service that is of the highest quality. Your care will be designed to meet your individual needs and promote and support your rights, choices, independence and quality of life.

We deliver the services that you want, in the way that you want them and support you to live as independently as possible.

01Services

Helping you live independently, our care is tailored to meet the needs of you and your family members and we visit you at a time that is convenient to you.

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02Team

Our Doncaster office, which is run Peter Buckley, was originally founded in 2011 and has built a reputation for delivering bespoke care programmes.

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03Careers

If you think you have what it takes to Care, then we want to hear from you! We are always on the lookout for Care assistants

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04INFO/FAQ

There are three main options when it comes to paying for care:

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What makes us special:

We ensure our Care assistants are the right people but are also happy working within our team. We believe that if our Care assistants are cared for by us the level of care given will be of the best standard.

Whilst our care focuses upon the needs of the individual we recognise that our service impacts upon the wider family. Our tailored, personalised service provides complete piece of mind and reassurance to families. We are always only a phone call away and we use quality assurance systems to ensure our Care assistants visit our clients on schedule and on time to provide the reassurance that the care promised is being delivered.

We do this by:

Careful and rigorous recruitment

Value based recruitment to ensure that this is not just a job

The Mum Test (Would we allow them to care for our own Mums)

DBS checking of each employee

References for each employee

Training

Ongoing assessment of Learning and Training needs

Career development

Companionship Services

Click here for a list of just some of the ways we can support you or your loved one as part of our Personalised Care service.

Homecare Services

Click here for a list of just some of the ways we can support you or your loved one as part of our Personalised Care service.

Personal Care Services

Click here for a list of just some of the ways we can support you or your loved one as part of our Personalised Care service.

FAQ

What is the process for organising Care?

First of all, get in touch and arrange a time for us to come and visit you to discuss your individual requirements. We are happy to visit you at home or wherever is best for you. Once you have made your choice we will get everything organised so you don’t have to worry.

What if my situation changes?

We understand that people’s situations can change without warning, that’s why we keep our finger on the pulse by performing regular reviews of your care package to check that it is still the most appropriate for you. During each review we will take time to speak to you and family members to establish the most effective care plan.

What will my carer do?

That’s your decision. We pride ourselves in operating a transparent service which keeps you in control. That’s why we draw up a specific care plan from the beginning outlining exactly what tasks your care worker will perform on a day-to-day basis.

How many different care workers will I have?

The number of different care workers that you have will depend entirely on your care plan and how many visits it involves each week. We will, of course, keep your number of different carers to a minimum, however, in order to cover holidays and illness, there will always be more than one person assigned to your plan.

How can I be sure that my carer is trustworthy?

Our team of carers are highly experienced professionals that have been subject to a strict and stringent vetting procedure. Each of our carers will carry a photo identification card proving their identity at all times. Additionally, all care workers are subject to a DBS check.

How do I know that my carer is performing the tasks they are supposed to?

Our care workers will note the tasks that they have carried out during each visit on a record log that is kept in your possession. After each visit you will be required to sign this log which is then provided to our head office each week.

How do I pay for my care?

We will bill you for your care once every two weeks. We recommend paying by bank transfer or standing order, however, we can also accept cheques.

How much does it cost?

As our care plans are all tailored to the individual client, there is no set cost. However, once your plan has been agreed, we will provide you with a full breakdown so that you know exactly what you’re paying for and when.

Can I get any help with the fees?

You may be entitled to help with your fees in the form of a Government grant, or alternatively from Social Services. Contact your local council to find out your eligibility.

How can I call you outside office hours?

We operate an out-of-hours emergency line which is manned by one of our team from 7:00am to 10:00pm, offering assistance with any emergencies you have with your care. Normal office hours: 8:30am-5:00pm, Monday-Friday.

How can you guarantee the level of care you provide?

Minimum standards are set by local registration bodies depending on the country in which we are operating along with United Kingdom Home Care Association (UKHCA). We are registered with each of these organisations so you can be sure that their standards are met.

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